You're too stupid to stay here.
Anime

Anime

I found my old Tripp jacket and uh

Magic

Magic

Hand holding.

Hand holding.

A woman called to cancel the morning of her reservation because it was raining and I told her she would be charged a single night charge if she did, so she told me she would think about it and call me back. 

She called back when someone else was working and demanded she not be charged because I had told her we wouldn’t charge her.

My mom came into my room to verify that I was actually dumb enough to tell someone that (obviously i hadn’t said that) and i just went “No I explicitly told her she would be charged. She’s a moron, charge her card.”

She she cancelled and was charged and then within the hour it stopped raining and was gorgeous out for the rest of the day.

Man: Yes we're in room [#] and we'll be checking out today.
Me: Well it says you're scheduled to stay another night, so you'll be leaving early then?
Man: Yeah, it's raining so we don't really have a reason to be here.
Me: Okay, well we hope to see you next time then!
Man: ...Can I get my refund?
Me: No sir we don't do refunds for early departures.
Man: You can't expect us to stay if it's raining though!
Me: The weather isn't the fault of this hotel. By making a reservation with us you signed a contract agreeing to pay for a room in exchange for us not renting it to someone else underneath you. If you leave early you still have to honor that contract.
Man: But other hotels give refunds.
Me: This hotel isn't like other hotels sir. Here's a 10% off coupon for your next stay.
Me: Sir it's after noon, should the office assume you would like a late check out? It's ten dollars extra per hour.
Man: Oh well we're waiting on the weather, we're just going to stick around until we know if we can fly out of here.
Me: Well after 3pm we will be charging your card for an additional night.
Man: That's ridiculous!
Me: No sir that's our policy. If you're going to stay in the room past 3pm we will assume you'll be staying another night.
Man: But it's raining. How do you expect us to fly out in the rain?
Me: This hotel doesn't control the weather, if you're going to stay past 3 you'll be paying another night.
8:30 pm, September 4
Me: Hello! How can I help you?
Guest: Good morning
Man: Yeah uh, what are you monthly rates?
Me: We don't start monthly rates until November, but they're $650 +tax per month.
Man: You don't have monthly rates now?
Me: No sir, the best offer we have is staying six days and getting 10% off.
Man: Is that the owner's policy or are you just making that up? How much would a week be then?
Me: ...That's the same policy we've had for three years. *extensive calculations*, it would be $652.35 for the week including 10% off and tax.
Man: That's a bit pricey isn't it? Well if I leave my name and phone number can you have them call me? I want to talk with the owners.
Me: ...Yeah, okay I'll have them call you, but they've never made an exception to the policy yet.
Man: Well I just want to hear them tell me, it's a bit more trustworthy.
Me: Hello sir, I have this phone number on file under a reservation at [x] hotel for tonight?
Man: Oh I thought she cancelled that.., let me get my wife. *yelling in the background*
Woman: Yes?
Me: Hello ma'am, I have this phone number on file for a reservation at [x] hotel tonight, and I'm calling to let you know that the office will be closing shortly, and we're wondering what time you'll be arriving?
Woman: Oh.. we're not coming.
Me: I'm sorry?
Woman: I booked online and they told me I could just not show up if I didn't want the room and I wouldn't be charged. I didn't want to bother calling and cancelling.
Me: Well we've turned multiple people away for this room, you're aware that you will be charged? We have a 7-day cancellation policy for this evening.
Woman: Well why would I be charged for a room I'm not staying in?
Me: ..Because we've turned away a lot of people for this room. It's our policy. You're card ending in [####] digits will be charged $169.45.
Woman: I want to speak to your manager!
Me: They're out for the night, I'm just following policy. If you'd like to call back tomorrow and discuss it with them I'm sure they'd be happy to talk to you.
Woman: I'll call back tomorrow. Don't charge my card until then!
Me: Mhm, have a good night ma'am. *hangs up*
Me: *charges card*